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POST Luxembourg’s integrated report (in French) for 2020 relates to a truly exceptional year dominated by the COVID-19 crisis. The company’s management team decided to conduct a number of interviews to look at the resilience shown by staff throughout a year in which POST reaffirmed its commitment to, and its investments benefiting, its customers, stakeholders and the whole country.

Discover POST's 2020 integrated report
post group

Integrated
report

Luxembourg
post group

Integrated
report

Luxembourg

Interview with Claude Strasser,
Managing Director of POST Luxembourg

’POST’S COLLECTIVE SUCCESS IN 2020 DID NOT COME ABOUT BY CHANCE’

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Télécom
& ICT

’POST TELECOM IS MUCH MORE THAN JUST AN OPERATOR’

Cliff Konsbruck,
Director of POST Telecom

Despite the crisis placing its teams under constant pressure, POST Telecom has reaffirmed its intention to support its customers through the digitalisation process. This particularly eventful year has also shone a spotlight on the talents of the internal team. Let’s review the achievements and lessons learned in 2020.

Read the interview in the integrated report
Interview with Cliff Konsbruck, Director of POST Telecom

In this video, Cliff Konsbruck looks back at POST Telecom’s business in 2020 and reflects on future developments to meet customers’ ever-evolving needs.

’WE ARE INFORMATION HIGHWAY ENGINEERS’

Gaston Bohnenberger,
Director of POST Technologies.

Behind the scenes of a crisis seen through its impact on health, POST Technologies was busy ensuring that the country’s institutions, businesses and residents remained connected. When communication and information become essential, strong infrastructure and expert teams are vital. Let’s review a challenging year.

Read the interview in the integrated report

In this interview, we review POST Technologies’ achievements in 2020. It also offers an opportunity to discuss the network of tomorrow and how POST is always in the process of building it, applying lessons learnt through events such as the rise in traffic since the start of the COVID-19 crisis.

Interview with Gaston Bohnenberger, Director of POST Technologies

Mail &
Logistics

’OFFERING VALUE-ADDED LOGISTICS SERVICES’

Hjoerdis Stahl,
Director of POST Courrier

POST Mail & Logistics teams were on the front line in 2020 to uphold POST’s public service role in the midst of the pandemic. The transformation of the business line’s structure, and the commitment of our staff, proved essential in managing the exponential growth of logistics under the e-commerce effect.

Read the interview in the integrated report
Interview with Hjoerdis Stahl, Director of POST Courrier
Interview with Hjoerdis Stahl, Director of POST Courrier
After a year in which e-commerce grew rapidly, POST Courrier continues to adapt its organisation in light of profound changes to its business line. In this video, we review the challenges that lie ahead.
 

Finance

’We want to stay close to our customers across a range of different channels’

Gabriel de La Bourdonnaye,
Director of POST Finance

POST Finance unveiled eboo in 2020. The new eBanking solution reached its target audience during the COVID-19 crisis, when usage of digital tools increased significantly. However, this digital channel is not the only way of interacting with customers. Far from it.

Read the interview in the integrated report
Interview with Gabriel de La Bourdonnaye, Director of POST Finance.
Interview with Gabriel de La Bourdonnaye, Director of POST Finance.
POST Finance wants to continue combining innovation and financial inclusion. In this video, its director explains this daily ambition, which forms part of a new, recently approved strategy.
 

Innovation

’POST STANDS AT THE CROSSROADS OF THE REAL WORLD AND DIGITAL WORLD’

Pierre Zimmer,
Chief Strategy Officer

The acceleration of digital behaviour brought about by the COVID-19 crisis has strengthened POST’s position and role in the Luxembourg ecosystem. The experience of 2020 should be used as a basis for building new bridges between the real world and its digital counterpart.

Read the interview in the integrated report

78%

of scams targeting POST involve e-mails and phone calls

Download the 2020 Integrated Report
Interview with Pierre Zimmer, Chief Strategy Officer

Cybersecurity, home office, agility, data intelligence, and more

Cybersecurity, home office, agility, data intelligence, and more – these mega trends were amplified in 2020. POST keeps up internally, and on behalf of customers, by investing in the necessary tools and skills. And it leverages synergies within the Group at the same time. This video explains how.

Performance

’POST IS NOT JUST ANY COMPANY’

Luca Tagliabue,
Chief Financial Officer of POST Luxembourg

The COVID-19 crisis affected POST’s three business lines in different ways. In every case, it accelerated the underlying trends seen in previous years. 2020 will be remembered for structural and economic reasons.

Read the interview in the integrated report

864 M

Group revenue

Access the annual accounts

2020 Integrated Report

For the fourth consecutive year, the POST Luxembourg Group has produced an integrated report, showcasing its business lines’ commercial results as well as its interaction with stakeholders. This determination to present financial performance alongside non-financial efforts reflects how POST is run as a socially responsible company aiming to create and share value with its stakeholders over the long term.

Download the 2020 Integrated Report Read the Executive Summary