About us

The POST Group is the leading provider of postal and telecom & ICT services in Luxembourg, and also offers a range of financial services.

Who are we?

A multi-business group

The POST Group is a 100% state-owned, multi-business company serving individuals, businesses and institutions. The POST Luxembourg Group is composed of various subsidiaries, each specialising in their own complementary field. With more than 4,500 employees from 55 different nationalities working for the Group, POST Luxembourg is one of the country’s top employers.

A universal commitment

POST’s commitment to the public interest is part of its universal service and public utility role. Guaranteeing access to critical services for all, taking specific care to include at-risk communities, we are a company with a positive societal impact and are an integral part of the nation.

A trusted local partner

Over the past ten years, the POST Group has transformed itself by leaning into its values. For one thing, we cover the entire country. Our contact centre is in Luxembourg and provides services in five different languages. Every day, our teams of mail carriers, newspaper distributors and delivery people are out and about on the streets. Not only that, but we have a hundred or so employees who make up the largest sales network in the country.

A changing business

POST Luxembourg is the country’s leading postal, telecoms and information & communication technologies (ICT) operator, as well as the main financial institution supporting financial inclusion for the most vulnerable.

Over the past ten years, the company has transformed itself while continuing to be a reliable partner each and every day.

Telecom & ICT

As a key player in Telecom & ICT, the POST Group plays a central role in the digital transformation of society. It relies on recognised expertise in communication networks, digitalisation, data management, artificial intelligence and cyber security, both in Luxembourg and internationally.

The activity is based on POST Technologies, POST Telecom S.A. and several specialised subsidiaries. It is notably structured around DEEP, which brings together the Group’s ICT expertise for business customers, covering cloud, data, artificial intelligence and cyber security.

The Group develops and operates critical infrastructures, including three Tier IV data centres operated by DEEP. These infrastructures enable the hosting of sensitive systems and the development of sovereign cloud solutions.

In this context, POST has set a target to improve the energy efficiency of its data centres by 10.5 % by 2030, by optimising their performance and reducing their environmental impact.

Mail & Logistic

Faced with a structural decline in letter volumes, the Mail business is evolving towards parcel delivery and the development of value-added logistics services in Luxembourg and internationally.

POST Courrier ensures the delivery of mail and parcels five days a week, as well as Luxembourg’s daily newspapers before 6:30 a.m. Its subsidiary INFLOW strengthens the Group’s positioning in B2B logistics, with solutions for storage, order preparation, and the distribution of parcels and pallets.

In this context, the Group is committed to improving its operational and environmental efficiency. It aims in particular to reduce kilometres travelled for postal activities by 25 % by 2027 and has already reduced CO₂ emissions per parcel delivered by 14.6 %.

The activity also relies on a network of more than 100 sales outlets, owned or operated with partners, ensuring proximity across the entire territory.

Finance

POST Finance, which offers current account maintenance services, a wide range of bank cards and digital payment methods, has redesigned its offer around inclusion and the need for every individual to have access to modern, secure and easy-to-use payment methods.

Since its creation in 1911, POST Finance has adopted a social inclusion approach, contributing to the accessibility of banking and financial services. It ensures that everyone, especially the most vulnerable and older people, can have access to a bank account and simple, reliable payment methods, or can carry out transactions at one of its many sales outlets located nationwide.

Reflecting changes in society

Ensuring our public service missions

Our public and universal service missions are designed to meet the present and future needs of Luxembourg’s population and businesses. The essential services we provide include the collection, sorting and delivery of postal items and parcels five days a week, access to a bank account, and the provision of basic telephone and Internet services at affordable prices.

In this context, POST also ensures a high level of customer data protection by guaranteeing the security and confidentiality of information across all its services.

Reducing our environmental impact

In its Telecom & ICT and Mail & Logistics activities, POST relies on infrastructures and operations that consume significant energy resources.

The Group acts directly on its main levers by improving the efficiency of its infrastructures and operations. This includes optimising data centres, which are highly energy-intensive, and improving the organisation of delivery routes.

Promoting social inclusion

POST ensures equal access to employment and its services by offering opportunities to diverse profiles and supporting skills development.

As a public establishment, the Group contributes to social cohesion by fulfilling universal service missions. It relies on an extensive network of contact points across the territory to provide accessible postal, telecom and financial services to all.

POST thus promotes digital and financial inclusion, with solutions adapted to all users, regardless their intended use.

Supplier Code of Conduct

The Procurement Department has developed a code of conduct to promote purchasing and subcontracting in line with POST Luxembourg's CSR approach.

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View the Annual Report

Discover how POST creates value for all our stakeholders and Luxembourg, as well as the CSR approach that is embedded in all our activities.